Privacy Policy
At Sapphire Holiday Homes, we are committed to protecting the privacy of our guests and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you book and stay at our holiday homes.
1. Information We Collect
We collect personal information from guests in order to provide our services, which may include:
- Contact Information: Name, email address, phone number, and home address.
- Booking Information: Dates of stay, number of guests, preferences, and special requests.
- Payment Information: Credit card details or other financial information necessary for processing payments.
- Identity Verification Information: Passport details or government-issued ID if required by local regulations
- Communication Records: Any communication with us via email, phone, or online forms.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and manage your booking
- To communicate with you about your stay, including confirmations, updates, or special offers.
- To comply with legal requirements, such as local lodging laws and tax regulations.
- To improve our services, including analyzing guest feedback.
- For security and safety purposes, including identity verification and emergency contact information.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- With service providers: Third-party companies that assist us with payment processing, customer support, or housekeeping services.
- Legal requirements: If required by law, court order, or government authority.
- In the event of a sale or transfer: In case of a business merger, acquisition, or sale of assets.
4. Security of Your Information
- We take the security of your personal information seriously. We use industry-standard encryption technologies and secure servers to protect your data from unauthorized access, loss, or misuse.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data where applicable.
- Objection: Object to the processing of your data for certain purposes, such as marketing.
6. Cookies and Tracking
- Our website may use cookies or other tracking technologies to improve your browsing experience. You can control the use of cookies through your browser settings.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.